What Data We Collect and Why We Need It
When you open an account with us, we collect the details you provide — your name, contact address, and the e-wallet identifiers linked to DANA, OVO, or GoPay. We use this to process deposits, verify withdrawals, and keep your account secure. Session data — such as
-
1
device type, IP address, and pages visited inside the lobby — is collected automatically to help us detect unusual activity and improve how the site loads on mobile. We do not collect data beyond what is needed to run your account and support your transactions. Payment
-
2
data tied to your DANA, OVO, or GoPay wallet is never stored in full on our servers; only the reference identifiers needed to match a transaction are retained. Any data shared with payment processors is governed by their own policies. We retain account data for as
-
3
long as your account is active or as required by applicable regulation in the regions where we operate. Where local law in Indonesia applies, we follow its requirements around data retention and access. You can ask us at any time to review, update, or remove your
-
4
personal information by contacting our support team through the channels listed below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.